Shipping Policy

Last updated: 28 October 2026

KC3DPrints is a UK-based 3D printing service. Every item is printed to order, then shipped from the United Kingdom. This policy explains where we ship, how long it takes, and what extra charges may apply when you order from outside the UK.

Where we ship

We ship to the United Kingdom and to these international destinations:

Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, Switzerland, the United Arab Emirates and the United States.

We don't currently ship to countries in the European Union, or to any country not listed above. If your country isn't offered at checkout, we can't deliver there yet.

Processing time

Because every item is made to order, please allow up to 5 business days (Monday to Friday, excluding UK bank holidays) for us to print, check and pack your order before it ships. Orders placed at weekends or on bank holidays start processing on the next business day.

Carriers

We send orders with Royal Mail or Evri. The carrier and service depend on your destination and the size and weight of your parcel.

Shipping costs and delivery times

Shipping costs are calculated at checkout from your destination, the size and weight of your order, and the service you choose. Eligible UK orders may qualify for free standard delivery, as shown at checkout.

Estimated delivery times are shown at checkout. They start from the day your order ships, not the day you place it. They are estimates, not guarantees: international parcels in particular can be delayed by customs checks or by the local delivery service.

Tracking

When your order ships, we'll email you a confirmation with tracking details if the service you chose includes tracking. Tracking can take a day or two to start updating.

UK orders

Prices for UK customers include VAT. No import charges apply to UK deliveries.

International orders: customs, duties and taxes

International parcels may be subject to import duties, local taxes (such as GST or VAT) and carrier handling fees in the destination country.

For all international destinations except the United States: these charges are not included in our prices or collected at checkout. They are set by your country's customs authority, are the recipient's responsibility, and may have to be paid before or on delivery. If a parcel is refused or left uncollected because these charges weren't paid, we can't offer a refund for the original shipping cost. Please check your local import rules before ordering.

United States orders: duties

Royal Mail now sends business parcels to the United States on a duties-paid basis (Delivered Duties Paid). Royal Mail works out the US import duty on each parcel, pays it to US Customs, and then invoices us. US customers won't be asked to pay import duty on delivery for parcels sent this way.

US import duty is built into the shipping price shown at checkout for US orders. You won't pay any extra import charges on delivery.

To clear US customs, Royal Mail requires the recipient's email address and mobile phone number. Please give a phone number at checkout for US orders. Without one, your parcel may be delayed.

If we send a US order with a service other than Royal Mail's duties-paid service, the import rules above may not apply. We'll contact you before shipping if that happens.

Address accuracy

Please double-check your delivery address at checkout. If you spot a mistake, email us as soon as possible. We can only change the address before your order ships.

Lost, damaged or delayed parcels

If your parcel arrives damaged, please email us within 7 days of delivery with photos of the item and its packaging. If your parcel hasn't arrived well after the estimated delivery date, contact us and we'll raise it with the carrier and help put it right.

Changes and cancellations

Because items are printed to order, please contact us as soon as possible if you need to change or cancel your order. We can usually help before printing starts. Once your order has shipped, we can't change it. For returns, please see our Refund Policy.

Questions

Email us at info@kc3dprints.com and we'll be happy to help.